Safe AgentFor tenants and landlords alike, the Safe Agent logo means instant peace of mind. Safe AGent is an independent licensing scheme for lettings and management agents.
That means when people see the Safe Agent name, they know that firm has agreed to meet defined standards of customer service, is part of a Client Money Protection Scheme and has a customer complaints procedure offering independent redress.
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The Property OmbudsmanConsider disputes referred by landlords or tenants and relating to lettings and management agents that are members of the Scheme. These agents follow the TPO Code of Practice for Letting Agents, for which we are seeking OFT approval, in common with the TPO Code of Practice for Residential Sales.
Disputes relating to repayment of deposits paid by tenants and which are protected by the Tenancy Deposit Scheme (TDS) should be referred directly to the TDS.
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